Starcare’s response to the Coronavirus.

All Care Staff have been advised on Government Guidelines and Starcare will be reviewing procedures on a day to day basis.

Starcare have advised staff Care Staff to self-isolate if they present any symptoms of the Coronavirus (please note this is for specific symptom of Coronavirus, e.g. not for a common cold).

Care staff with symptoms will not be providing care in the community.

Staff with no symptoms will carry out duties as normal, with the following advice to keep the service users and themselves safe.

  • Wash Hands for 20 seconds on Entry to Property
  • Use PPE as normal (Starcare are sourcing extra resources from Government)
  • Use a tissue for coughs/sneezes – if you do not have a tissue, use your sleeve.
  • Wash Hands on Exit

Will Starcare still attend if the service user has symptoms of Coronavirus?

Yes, if the individual receiving care and support has symptoms of Coronavirus, then the risk of transmission will be minimised through safe working procedures, as above.

Starcare will assess each Care worker and replace those that may be at risk due to underlying conditions or pregnancy, with an alternative care worker.

Starcare are taking daily advice from Government and the Local Authority.

Starcare are adhering to infection control processes, hand washing and isolation of staff with symptoms.

Please note, during this time there may be some disruption to call times, we will endeavour to keep you informed.

Should a critical situation occur, service users and their families will be contacted to discuss any changes.

If you have any queries please contact

For more information and guidelines, please visit the links below: (which is the guidance we are following.)